Privacy policy

Effective Date: April 15, 2026
Glenn Creek Retail LLC operating the KLOVWEAR website respects and strictly protects the personal privacy of every website visitor and registered customer. This Privacy Policy clarifies how we collect, use, store, protect and share your personal information, and applies to all data collected through our official website, checkout page and customer service communication channels.

Information We Collect

We may collect two categories of user information when you access our website or complete a purchase order:
  1. Voluntarily Submitted Information: Account registration name, email address, contact phone number, shipping address, billing address, order notes and customer service consultation content that you actively fill in and submit; payment transaction information processed by third-party payment providers including Stripe, we do not store complete credit card numbers, CVV codes and other sensitive payment details on our servers.
  2. Automatically Collected Technical Information: Device model, browser type, access IP address, webpage browsing records, click paths, access time stamp, cookie data and website interaction logs automatically gathered through standard website access technologies.

Usage of Collected Information

We utilize your collected information exclusively for the following legitimate business purposes and will never use your personal data for unrelated undisclosed objectives:
Process your submitted orders, complete packaging, logistics delivery and after-sales return refund arrangements; send order confirmation emails, delivery tracking updates, after-sales notifications and reply to your customer service inquiries; verify account identity, prevent fraudulent transactions, secure website operation and maintain payment transaction safety; send optional product new arrival alerts, preferential promotion newsletters if you explicitly subscribe to our marketing emails, and you may unsubscribe at any time with one click; conduct anonymous aggregated website traffic analysis to optimize webpage layout, product display and user shopping experience.

Information Sharing & Disclosure

We will never sell, rent or trade your identifiable personal information to third-party marketing companies for commercial profit. Limited necessary information sharing only happens in the following scenarios:
Share required shipping recipient details with authorized logistics carriers solely to complete parcel delivery; transmit necessary billing data to licensed payment processors including Stripe solely to finish payment clearing and transaction reconciliation; comply with valid legal court orders, official government law enforcement requests and mandatory regulatory disclosure requirements; assign authorized third-party technical service providers responsible for website hosting, email delivery and fraud detection, who are bound by strict data confidentiality agreements and prohibited from independent secondary usage of your personal data.

Cookie Usage

Our website uses standard browser cookies to remember your login status, saved shopping cart contents, selected currency preference and browsing settings, helping you achieve smoother repeated access and shopping experience. You may modify your local browser settings to reject or clear cookies at any time, but partial website functions including cart storage and checkout may be limited accordingly after disabling cookies.

Data Security Protection

We deploy industry-standard encryption transmission technology for data transmission between your device and our website server. Our backend database adopts access permission isolation, regular data backup and server security maintenance measures to reduce the risk of unauthorized data access, leakage, tampering or loss to the maximum extent. However, no internet data transmission method can guarantee absolute 100% security.

User Rights

You hold the right to access, check, modify or update your personal account information and shipping address details at any time after logging into your user account. You may submit a data deletion request to our customer service email to permanently erase your account and associated personal historical order records, except data we are legally obligated to retain for tax and financial bookkeeping purposes. You may opt out of our marketing email subscription with the unsubscribe link contained in each promotional email.

Minors Protection

Our website is oriented toward adult apparel shoppers aged 18 and older. We will not intentionally collect personal information from users under the age of 18. If you are a guardian and discover your minor child has submitted personal data to us without consent, please contact us promptly and we will delete the relevant information immediately.

Policy Revision Notice

We reserve the right to update this Privacy Policy periodically. Revised policy content will be published directly on our website privacy policy page with an updated effective date marked. Your continuous use of our website after revisions take effect indicates your agreement to the updated privacy provisions.

Governing Jurisdiction

This Privacy Policy shall be governed by the laws of the State of Kentucky, United States of America.

Contact Information

Email: info@klovwear.com
Phone: +1 (859) 271-6362
Mailing Address: 3700 Nicholasville Rd, Lexington, KY 40503, United States